Shipping Policy for Refresh and Redefine

Effective Date: 11/1/2025 

Thank you for choosing Refresh and Redefine. This Shipping Policy explains how we process and deliver orders placed through our website www.refreshandredefine.com. 

Please read this policy carefully before completing your purchase. 

1. Order Processing Time 

All orders are processed within 3–5 business days unless otherwise stated. Processing times may be extended during holidays, product launches, high volume periods, or unforeseen circumstances. 

We do not process or ship orders on weekends or major U.S. holidays. 

2. Shipping Methods & Delivery Times 

Delivery times vary based on: - Shipping method selected at checkout - Destination - Carrier delays outside our control 

Estimated delivery windows will be shown during checkout. These are estimates only, not guarantees.

3. Shipping Rates 

Shipping rates are calculated at checkout based on: - Destination address - Package weight and size - Carrier pricing 

Some promotions may include free or discounted shipping.

4. Order Tracking 

Once your order has shipped, you will receive a confirmation email containing: - Tracking number (if applicable) - Carrier information 

Tracking updates may take up to 24–48 hours to appear. 

5. Incorrect Shipping Information 

Please double-check your shipping details before placing an order. If incorrect information is submitted:

• We are not responsible for lost, delayed, or undeliverable shipments
• Additional shipping fees may apply if a package is returned or must be reshipped 

Contact us immediately if you need to correct your address. We cannot guarantee changes after an order is processed. 

6. Lost, Stolen, or Damaged Packages 

Refresh and Redefine is not liable for: - Lost packages - Stolen packages - Damage caused during transit 

If this occurs, please contact the carrier directly. We will assist as much as possible but cannot issue refunds for carrier-related issues. 

7. International Shipping 

We may offer international shipping depending on your location. 

Please note: - Delivery times vary widely - Customs fees, duties, or taxes are the buyer’s responsibility - We cannot guarantee delivery due to customs delays 

8. Pre-Orders or Backordered Items 

If applicable, pre-order or backorder items will ship as soon as they become available. Estimated timelines will be provided, but are subject to change. 

9. Contact Us 

If you have questions about your order or our shipping process, contact us:

• Email: refreshandredefinewellness@gmail.com
• Website: www.refreshandredefine.com
• Phone: 7047508830

Thank you for shopping with Refresh and Redefine.